FAQ

Please read our FAQs below if you have any queries about our ordering system. If your questions have not been answered below then please use our contact form here to ask us a question.

When you want to purchase a product simply click on the "Add to Cart" button at the right of the product image. This will add the product to your shopping cart.

The shopping cart can be reviewed any time by hovering over or clicking the basket icon at the top right of the web page. You can also add or remove products before checking out. If you need to log out before finishing your purchase the items you selected will still be in your cart when you log back in again.

For new customer accounts we are required to contact you to ensure that you hold a valid medical license. We will be not be able to complete your order until your medical license has been confirmed.

€10 - Standard 2-3 Day Delivery Between 9am - 6pm (Order cut-off time 12 noon)

€30 - Express Next Day Delivery Between 9am - 6pm (Order cut-off time 12 noon)

€35 - Coldchain Delivery Between 9am - 6pm (Order cut-off time 12 noon) Please note: No Coldchain Shipping on Fridays

All orders over €500 value are shipped Free of Charge

We accept all major credit and debit cards on the site except American Express.

With standard delivery we can assure you that you're purchase will arrive in 2-3 days in most cases. You also have the option of selecting express next day delivery at the checkout for a small additional charge.

We use the Realex payment facility which is one of the most trusted and secure transaction processing systems available for online payments today. You may also notice the "green padlock" in the address bar on every page of this website, which provides a highly secure encrypted system known as SSL (Secure Socket Layer) to protect your personal information.

Customer service is extremely important to us and as a result your personal information is processed in accordance with Irish laws. We do not share or sell your personal information with any third parties.

After you place your order you will receive an email confirming your purchase. Your order will arrive usually within 1-3 days of purchase.

Yes we include an invoice with the delivery.

Troubleshooting

Due to the nature of the medical products we sell we are required to ensure that you possess a valid medical license before viewing prices or purchasing products on the website. For this reason your account is held for moderation directly after registering and a representative from John Bannon Ltd will contact you to verify your credentials.

After verifying your credentials you will receive an email informing you that your account has been activated. You will then be able to log in, view prices and purchase products on the website.

In order to provide an extra layer of customer validation our checkout system requires that a Postcode/Zip/Eircode is provided in order to complete your purchase. All commercial premises in the Republic of Ireland have now been issued with an Eircode.

If you do not know the Eircode for your premises you can find it easily by clicking the link below and entering your address:

https://finder.eircode.ie/#/

Some of the products we sell are exempt from VAT (for ROI VAT registered customers). These product ranges include Restylane, Emervel, Belotero, Radiesse, Perfectha, Ellanse and Sculptra.

All other product ranges are charged at the standard VAT rate of 23%. However, due to the configuration of our checkout system we do not to provide a breakdown of the VAT liability for each specific product.

Carriage Details & Charges

Our Shipping rates are calculated at the checkout and our rates are as follows:

Orders Over €500 are Shipped Free of Charge

  • Standard 2-3 Day Delivery
  • €10
  • Delivery Between 9am - 6pm
  • Order Cut-Off Time 12 Noon
  • Express Next Day Delivery
  • €30
  • Delivery Between 9am - 6pm
  • Order Cut-Off Time 12 Noon
  • Coldchain Delivery
  • €35
  • Delivery Between 9am - 6pm
  • Order Cut-Off Time 12 Noon

Please Note: No Coldchain Shipping Available on Fridays